Client feedback

Service Feedback Form

  • A complaint should only be lodged if you have been unable to resolve your issue or concern informally.
  • Standard complaints may take up to 30 working days to finalise.
  • Complex complaints may take up to 70 working days to finalise.
  • Complainants may be asked to provide additional information to support their complaint.

Privacy Note

We will only use the information provided on this form to resolve your complaint. We will usually provide the information you give us to other business units within the ADCQ that may have information relevant to your complaint so that it can be managed fairly.

Your personal information will not be provided to any person you are complaining about, unless it is specifically required to ensure your complains is appropriately dealt with. None of the information you provide on this form will be disclosed outside of the ADCQ without your permission, unless we are required to do so by law.

Contact details
Your name
Question 1

Your name

Question 2
Question 3
Question 4
Question 5
Complaint Details
Question 6
Does your complaint involve a breach of privacy?

If you think your complaint involves a breach of the Information Privacy Act please check this box.

Question 7
Have you reported your complaint to any other agency? (Required)

For example, the Queensland Ombudsman, Crime and Misconduct Commission, etc.



You must select either Yes on No.

Question 7.1
Question 8
Have you lodged a complaint about this issue before? (Required)

You must select either Yes on No.

Question 8.1
Question 9
Question 10