Service Feedback Form
- A complaint should only be lodged if you have been unable to resolve your issue or concern informally.
- Standard complaints may take up to 30 working days to finalise.
- Complex complaints may take up to 70 working days to finalise.
- Complainants may be asked to provide additional information to support their complaint.
We will only use the information provided on this form to resolve your complaint. We will usually provide the information you give us to other business units within the ADCQ that may have information relevant to your complaint so that it can be managed fairly.
Your personal information will not be provided to any person you are complaining about, unless it is specifically required to ensure your complains is appropriately dealt with. None of the information you provide on this form will be disclosed outside of the ADCQ without your permission, unless we are required to do so by law.