Course descriptions

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Training courses are run in Brisbane and regional centers.

Fee for Service Guidelines

Tips and Traps for Advocates in ADCQ Conciliation Conferences

A person may be represented at a conciliation conference at the Anti-Discrimination Commission Queensland with permission under section 163 of the Anti-Discrimination Act 1991 . What is the role of an advocate in a human rights process where the focus in on resolution? How does an adversarial advocate differ from an ADR advocate? This presentation discusses the unique role of an advocate in conciliation, and how advocates can effectively prepare and represent their clients, and improve settlement prospects.

This presentation is recommended for both new and experienced advocates. The course has been developed in conjunction with QUT Law Faculty.

Presenters: Deborah Keenan, Director Complaint Services, ADCQ and Donna Cooper, Senior Lecturer, QUT Law Faculty.

Participants may be eligible to claim CPD points.

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Contact Officer

This course provides information about the role of the contact officer in the workplace, and is suitable for prospective and current contact officers, human resource staff, and occupational health and safety officers.

Course Content

A man looking worried and an attentive professional listening to him

  • discrimination, sexual harassment workplace harassment and vilification
  • the impacts of discrimination and harassment
  • the role of the Contact Officer
  • options for dealing with complaints
  • vicarious liability, duty of care, confidentiality

Access the detailed course outline for Contact Officer training.

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Contact Officer: Refresher

This four hour course has been designed specifically for current contact officers, to help address the challenges that have come up during the job and to build on skills needed in the role. We also strongly recommend that participants have previously completed the full day Contact Officer course.

Course Content

  • Review of the Contact Officer role
  • Review of discrimination law
  • Skills development activity
  • Dilemmas and how to deal with them

Access the detailed course outline for Contact Officer:Refresher training.

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Business Benefits of Diverse Inclusive Workplace

This three hour course discusses how businesses can benefit from having a diverse workforce. It looks at what it means to embrace diversity and what the research shows about the success of diverse and inclusive workplaces. The course also explores practical strategies and initiatives for creating and maintaining diverse and inclusive workplaces, and provides the opportunity to develop an outline of a Diversity & Inclusion Action Plan.

Access the detailed course outline for Business Benefits of Diverse Inclusive Workplace training.

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Introduction to the Anti-Discrimination Act

This two hour course provides a basic introduction to the key elements of anti-discrimination legislation in Queensland. The session is interactive with a variety of visual and group activities and allows time for questions and discussion. No previous knowledge is needed.

Course Content

  • Rights and responsibilities under Queensland anti-discrimination legislationConstruction workers wearing hard hats
  • The role of the ADCQ and the complaint process
  • Direct and indirect discrimination
  • Grounds of discrimination
  • Sexual harassment
  • Workplace harassment
  • Vilification
  • Victimisation
  • Vicarious liability

Access the detailed course outline for Introduction to the Anti-Discrimination Act Act 2 hour training.

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Introduction to the Anti-Discrimination Act for Managers

This four hour course will provide managers and supervisors with an understanding of the objectives of the Queensland Anti-Discrimination Act 1991 and of their responsibilities under the Act, particularly in relation to vicarious liability. The course aims to assist organisations in creating discrimination and harassment free workplaces. Recommended for human resource practitioners, managers and supervisors.

Course Content

  • Coverage of anti-discrimination law in relation to the workplace
  • ADCQ complaints process
  • Sexual harassment
  • Recruitment issues
  • Vicarious liability and the 'reasonable steps' defence
  • Policies, training and complaints procedures

Access the detailed course outline for Introduction to the Act for Managers training.

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Managing Complaints in the Workplace

This seven hour course offers the chance to consider and discuss the best way for complaints to be managed in your workplace. It is recommended for any person responsible for managing complaints. Participants should have knowledge of behaviors defined under Anti-Discrimination Laws prior to attending.

Course Content

  • The principles of natural justice and procedural fairness
  • The composition of complaintsA senior female manager talking about a document with a man in a suit
  • Response to complaint
  • Standard of proof
  • Planning
  • Gathering information
  • Analysis of information
  • Complaint handlers role
  • Writing an report
  • Case study discussion

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Recruitment and Selection

This course is recommended for those needing an understanding of recruitment and selection within the framework of the Queensland Anti-Discrimination Act 1991.


  • the framework of the Act
  • exemptions relating to employment
  • pre-employment testing
  • the merit principle
  • duty statements and selection criteria
  • advertising, application forms
  • short listing and interviewing, requests for unnecessary information
    • small group activity – drawing up a job description, selection criteria, and interview questions.

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Unconscious Bias

This half day workshop draws on empirical evidence to take participants on a journey of realisation. It is designed to raise awareness of bias from the unconscious to the conscious level and provide methods for positively managing prejudices for improved decision making.

Access the detailed course outline for Unconscious Bias training.

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