Townsville Contact Officer training session - 9 October 2009
The Commission will conduct a full day Contact Officer training session at their offices at level 2, St James Place, 155-157 Denham Street, Townsville on Friday 9 October 2009.
Details of the session and a registration form are also available in print friendly format using the link below.
Townsville Contact Officer training
The Contact Officer
Friday 9 October 2009, 9.00 am - 5.00pm
Venue: Anti-Discrimination Commission Qld, level 2, St James Place, 155-157 Denham Street, Townsville |
| This course looks at the role of the Contact Officer in the workplace and issues faced. |
| Recommended for |
Anyone thinking about taking on the contact officer role, human resource staff, recently appointed Contact Officers and occupational health and safety officers |
| Prerequisites |
- Discrimination law training or knowledge of discrimination law
- Familiar with your organisation’s policies and procedures
|
| Time |
Full day, 9:00 am till 5:00 pm |
| Cost |
$300.00 per person * (morning tea and lunch provided) |
| Course content |
- review of discrimination law
- the impact of discrimination and harassment
- the role of the Contact Officer
- options for dealing with complaints
- case scenarios discussion
- vicarious liability, duty of care, confidentiality
- the investigation process
- quality control issues
- record keeping
- case study
|
* Prices valid 1/7/2009 to 30/6/2010
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