We aim to:
— implement human resource and industrial practices that encourage staff participation, promote diversity, recognise individual needs and provide flexible workplace policies
— develop and maintain effective financial management systems and procedures to ensure compliance with Government fiscal objectives
— develop and maintain an efficient and effective information management framework that promotes the delivery of quality, timely and accessible services.

Targets for 2004-05
—update the CHARMS system
— establish a Commission intranet
— conduct a cost-benefit analysis on asset leasing options
— consider the impact of the draft Access to Premises Standard on future accommodation needs for the Commission

Resource management — Overview
The Support Services Unit provides the Commission with effective resource management through the provision of financial, human resource, information technology and asset services.

Provision of these services ensures a high quality of overall service provided by the Commission through its four offices.

The Complaint Management database, CHARMS, was updated to the XP version, action steps were streamlined, reports were written to directly match performance measures and training of staff continued.

Construction of the Commission’s intranet has begun. The site will provide staff with up to date information and easily accessible information in relation to policies, procedures, precedents and industry developments.

An Asset Replacement Plan was developed to ensure Commission assets are aligned with and contribute to the delivery of outcomes. This plan also enables the Commission to identify the need for new assets, develops strategies for disposal of obsolete and surplus assets and helps in the preparation of budget planning.

A submission was lodged as part of the 2004- 05 mid-year review process, seeking funding to relocate the Brisbane office to more suitable accommodation. The Cabinet Budget Review Committee subsequently requested that the Commission work with the Department of Public Works to identify suitable accommodation options.

For the future - 2005-06
— continue staff training in the upgraded CHARMS system and roll-out reporting functions
— finalise the development of the intranet site, and provide training to staff
— conduct a review of records management functions, including e-records
— implement the Commission-specific Retention and Disposal schedule, which was developed in conjunction with State Archives to manage complaint-based files.

Financial statements are available here as a pdf docment (960 KB) or
Contact the Commission if you are unable to access this format.