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Anti-Discrimination Commission Queensland
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ADCQ Annual Report 2004-05

Appendix 4 — Complaint handling process at the Anti-Discrimination Commission Queensland

Diagram of complaint handling process
Written complaint received and assessed leads to   Complaint accepted OR Complaint not accepted
      leads to   leads to
      Respondent notified and given option of providing written response, within 28 days, or of requesting early conference.Date set for compulsory conference no more than six weeks after notification.   Complainant advised of reasons for non-acceptance
  leads to   leads to    
  Early conference held where requested by respondent, and where all parties agree OR Compulsory conference held    
  leads to   leads to    
  Complaint rejected, based on further information OR Confidential settlement agreed by all parties. Agreement signed and registered at Anti-Discrimination Tribunal Queensland OR No settlement reached. Complaint may be referred to Anti-Discrimination Tribunal Queensland for public hearing
      leads to   leads to
      Complaint closed   Determination made by Tribunal, binding on all parties

Table of Contents for ADCQ Annual Report 2004-05

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© 2002 Anti-Discrimination Commission Queensland;     last amended 2nd February 2006 End of page.