The organisation is structured in the following way:

EXECUTIVE STAFF
Commissioner
Deputy Commisioner
State Director (Complaint Management)

Executive Assistant

TRIBUNAL

COMPLAINT MANAGEMENT (BRISBANE) UNIT
Principal Conciliator
Senior Conciliator
4 Conciliators
2 Intake Officers

SUPPORT SERVICES UNIT
Manager (Support Services)
IT Administrator
Senior Administration Officer
Administration Officer
2 Administrative Officer

Senior Legal Officer

Coordinator Indigenous Unit

COMMUNITY RELATIONS UNIT
Manager (Community Relations)
Community Relations Officer
Librarian

ROCKHAMPTON OFFICE
Regional Manager (Rockhampton)
Conciliator
Administration Officer

TOWNSVILLE OFFICE
Regional Manager (Townsville)
Conciliator
Administration Officer

CAIRNS OFFICE
Regional Manager (Cairns)
Conciliator (Identified position)
Administration Officer