Diagram of complaint handling process
| Written complaint received
and assessed |
|
|
Complaint accepted |
OR |
Complaint not accepted |
| |
|
|
 |
|
|
| |
|
|
Respondent notified and given option of
providing written response, within 28 days, or of requesting
early conference.Date set for compulsory conference no more
than six weeks after notification. |
|
Complainant advised of reasons for non-acceptance |
| |
|
|
|
|
|
| |
Early conference held where
requested by respondent, and where all parties agree |
OR |
Compulsory conference held |
|
|
| |
|
|
|
|
|
| |
Complaint rejected, based
on further information |
OR |
Confidential settlement agreed by all parties.
Agreement signed and registered at Anti-Discrimination Tribunal
Queensland |
OR |
No settlement reached. Complaint may be
referred to Anti-Discrimination Tribunal Queensland for public
hearing |
| |
|
|
|
|
|
| |
|
|
Complaint closed |
|
Determination made by Tribunal,
binding on all parties |
