It's OK to complain

The Anti-Discrimination Commission, Office of the Ombudsman, Health Quality and Complaints Commission and the Commission for Children and Young People and Child Guardian are developing a new initiative in the It’s OK to complain project.

This phase of the work will focus on Arabic, Dari and Farsi-speaking communities throughout Queensland, with the aim of increasing awareness of the work of each of our agencies within culturally and linguistically diverse communities.

About a year ago, this group conducted a similar project with the Vietnamese community. The evaluation of this project has encouraged us to undertake further work targeting specific communities.

The Commissions group will produce an information package to be sent to communities. The information focuses on the message that it’s OK to complain, and reinforces the notion that people’s rights are our concern.

Information will be produced in Arabic, Farsi and Dari, a marketing and media campaign will be launched, and community services announcements will be developed. Articles will be written for various community publications and letters sent to community leaders.

We are keen to promote our services to ensure that everyone has access to complaints services and that those services are of a high standard, are culturally appropriate and are improved wherever possible. We see this project as one of the ways to meet all these aims.