It is up to the complainant and respondent to agree on the outcomes. The conciliator can assist them to resolve the complaint. We can make suggestions, but do not decide outcomes.
Outcomes from a conference vary. Common outcomes to resolve complaints include:
- making an apology;
- paying compensation for hurt feelings and lost wages;
- organising training in the workplace so that everyone understands their rights and responsibilities.
There is no maximum compensation under law. Parties can agree on any lawful outcome that helps resolve a complaint.
Damages to reflect community standards
The Full Court of the Federal Court decision in Richardson v Oracle  FCAFC 82 found that the previously accepted range of damages for pain and suffering and non-financial losses in sexual harassment and discrimination cases may be manifestly inadequate, judged by reference to prevailing community standards.
The damages for pain and suffering in that case were increased from $18,000 to $100,000.
Acess complaint outcome resources
- Case studies page;
- Table of remedies awarded by QCAT (Queensland Civil and Administrative Tribunal) and QIRC (Queensland Industrial Relations Commission;
- Video: Getting a fair go at the tribunal on our YouTube channel.