How to make a complaint

A complaint must be in writing and can be in English or another language. We will use a translator if required.

Ways to make a complaint

Complaint must include

The person making the complaint must include the following information in their written complaint:

  • their name, address and telephone number;
  • who they are complaining about and their contact details;
  • what happened, when it happened and who was involved;
  • why they think the person treated them unfavourably.

Any relevant documents to support the complaint should be included with the letter or complaint form, and sent to the Commission.