Complaint process flowchart

Standard complaint process for complaints under the Anti-Discrimination Act at the Commission.

Written complaint received, acknowledged and assessed within 28 days.

leads to

Complaint not accepted. Complainant advised of reasons for non-acceptance and referred to a more relevant agency.  
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Complaint accepted. Parties notified and respondent given opportunity to provide written response or request early conference. Date set for compulsory conference no more than 6 weeks after notification. leads to  Complainant provides further information to show complaint comes under the Act.  
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leads to  leads to  Early conference held when requested by respondent and all parties agree.  
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Compulsory conference held. leads to  No settlement reached at conference and further negotiations unable to resolve the complaint. leads to 
leads to  leads to leads to
Settlement reached by all parties. Agreement signed and filed either at the Qld Industrial Relations Commission (for work-related complaints) or the Qld Civil and Administrative Tribunal (for all other complaints) and is binding as if it is a court order.   Complainant has option to refer complaint for a public hearing, where any determination made is binding on all parties. From 1 March 2017, the Queensland Industrial Relations Commission will deal with complaints that are work-related, and the Queensland Civil and Administrative Tribunal will deal with all other complaints. leads to 
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Complaint closed. leads to  Complaint rejected, based on further information.leads to