Complaint process flowchart
Standard complaint process for complaints under the Anti-Discrimination Act at the Commission.
|Written complaint received, acknowledged and assessed within 28 days.||Complaint not accepted. Complainant advised of reasons for non-acceptance and referred to a more relevant agency.|
|Complaint accepted. Parties notified and respondent given opportunity to provide written response or request early conference. Date set for compulsory conference no more than 6 weeks after notification.||Complainant provides further information to show complaint comes under the Act.|
|Early conference held when requested by respondent and all parties agree.|
|Compulsory conference held.||No settlement reached at conference and further negotiations unable to resolve the complaint.|
|Settlement reached by all parties. Agreement signed and filed either at the Qld Industrial Relations Commission (for work-related complaints) or the Qld Civil and Administrative Tribunal (for all other complaints) and is binding as if it is a court order.||Complainant has option to refer complaint for a public hearing, where any determination made is binding on all parties. From 1 March 2017, the Queensland Industrial Relations Commission will deal with complaints that are work-related, and the Queensland Civil and Administrative Tribunal will deal with all other complaints.|
|Complaint closed.||Complaint rejected, based on further information.|