Options before making a complaint
Ignoring discrimination, sexual harassment, victimisation or vilification thinking it will go away usually does not work. Often it gets worse.
A person who feels they have been treated unfairly can choose what action they feel most comfortable with. They can follow more than one action at the same time.
- Tell the person concerned that their behaviour is not acceptable and must stop.
- Get more information before deciding what to do:
- Contact a manager, human resource manager or equity contact officer within the organisation; or
- Contact a trade union for advice; or
- Contact Legal Aid or a lawyer for legal advice; or
- Call the Anti-Discrimination Commission Queensland on 1300 130 670 or TTY on 1300 130 680 for information about rights and responsibilities.
- Make an internal complaint by:
- Contacting the person in the organisation who deals with this kind of complaint; or
- If it happened at work, complaining to a supervisor, manager or other senior person. Tell them what happened and ask them what they will do to resolve the complaint.
- Make an external complaint to:
- Anti-Discrimination Commission Queensland (ADCQ) on 1300 130 670. We can explain the process to resolve a complaint through conciliation. The Commission complaint resolution service is free. Download a complaint form from this website or ask us to send one. A complaint must be made within 1 year unless there are good reasons for any delay; or
- Australian Human Rights Commission in Sydney on 1300 369 711; or
- Fair Work Commission on 1300 799 675 or
- If you are complaining about something that happened at work in the public service in Queensland, call the Queensland Industrial Relations Commission on 1300 592 987.
- Get legal advice about making a complaint.
Each organisation has different time limits, so contact them urgently to ask if they can help to resolve a complaint, and find out how much time you have to make a complaint to them.
Complain to the right agency
Making a complaint to the right agency is important. Once a complaint is made to an external organisation it may restrict the right to complain to another external organisation.